In Action

Creating a common language to support unprecedented growth!

“Effective Communication” training with Open Door


The mission of The Open Door Food Pantry in Gloucester, MA, is: Feeding People. Changing Lives. And that is exactly what they are doing. Founded in 1978 this nonprofit experienced double digit growth under the leadership of Julie LaFontaine in 2016.

Because of the inherent communication challenges of an organization in growth mode, the Hollister Institute was asked to facilitate an off-site training for the leadership team on Feb. 24. During this 3 hour interactive workshop, participants were introduced to a common language designed to promote healthy, authentic, communication.

Here is a sampling from a few members of the leadership team about their individual as well as team experience during the training:

  • "With the entire senior management team in the room, I feel it will continue to aid us in our growth."
  • "I feel this (training) will help us have difficult conversations quicker rather than waiting until the issues become exaggerated."
  • "These tools will help us “remove the charge” of difficult conversations."
Hollister Institute with The Open Door Food Pantry - Effective Communication Training
Hollister Institute with The Open Door Food Pantry - Effective Communication Training