We are seeking a capable and organized Call Center Specialist to join the team of a well-known Health Center in Boston! This is a long-term temporary position, with a possibility to become permanent and it starts immediately. The ideal candidate will be very organized, flexible, have knowledge and understanding of Microsoft Office, and be a multi-tasker.
Interested applicants can please respond with your resume, and we will get in touch with you!
Acts as the main point of contact for all provider-related support questions and issues
Manages a running queue of support escalations in conjunction with other team members, escalates to NOC L2 team as needed.
Monitors real-time call traffic to ensure service levels are met
Uses critical thinking skills to prioritize and problem solve escalations
Monitors and supports the company’s production systems and applications
Assists in monitoring intra-day staffing levels and provider availability utilizing workforce management tools
Upholds tracking of all support escalations utilizing Salesforce tools
Associate Degree or Bachelor Degree preferred
1-2 years related experience preferred
Robust interpersonal and communications ability, including strong writing skills
Adaptability in a fast-paced start up environment
Fast learner, ready to jump right in with little direction
Ability to effectively communicate via phone, video-conference, and written communication such as live agent chat and email
Keen attention to detail and the ability to multi-task
Proficient in all basic computer functions and programs, including Microsoft Office Suite
Strong customer service orientation and the ability to interact with diverse groups
A proven track record of exercising good judgment and handling constantly changing priorities in a positive, professional environment