A Boutique Hotel in Boston, MA is looking to hire a polished professional as a Guest Services Representative with exceptional customer service skills. The ideal representative will act as the first point of contact at the Hotel front desk and represent the Hotel to the guest throughout all stages of the guest’s hotel experience including: reservations, check-in, in-house stay, check-out and any follow up communications.
This is a temporary position that starts immediately. Interested applicants may reply with their resumes and we'll get in touch!
Answers multi-line telephone and directs calls per approved method.
Accurately completes reservations and inputs in to computer system per hotel policies.
Registers guests and assigns rooms per hotel policies.
Accommodates special requests of guests whenever possible.
Thoroughly understands and adheres to guest payment policies, credit card processing, cash handling, check cashing and direct billing.
Uses suggestive selling techniques to sell rooms and to promote other services in the hotel.
Coordinates room status updates with the housekeeping staff by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests and day use rooms.
Knows all safety and emergency procedures. Is aware of accident prevention policies.
Maintains guest confidentiality per Right to Privacy Act.
Performs other tasks as assigned by the Front Desk Supervisor and / or General Manager.
High School diploma or equivalent.
Previous hotel front desk experience helpful, but not required.
Must have a positive, friendly attitude.
Must be able to work with little supervision. Required to be able provide self direction for identifying and completing tasks.
Work hours must be flexible to allow for working weekdays, weekends, and holidays.
Must be able to read / write / speak / understand and easily communicate in English with a positive tone of voice both in person and on the telephone.
Must be able to lift up to 20 pounds regularly and up to 40 pounds on occasion. Must be able to stand, walk, and work on feet for extended periods of time.