A premier research Institute in Cambridge, MA is looking to hire a Patient Services Representative at their Medical School. The representative will act as the first point of contact for visitors and callers, answering their questions and making them comfortable with the processes, so the ideal candidate has excellent customer service skills and communication skills.
This is a temporary position and starts immediately. Interested candidates may reply with their resumes and we'll get in touch!
Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
Ensures availability of treatment information by filing and retrieving patient records.
Maintains patient accounts by obtaining, recording, and updating personal and financial information.
Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
Experience with medical records, booking appointments , great customer service skills
Have strong customer service skills
Knowledge in a medical records applications system- They use Cerner (HUGE plus if the candidate knows it)
Understanding how to do a medical referral process- creating appointments, entering that info into their system