Our client, a renowned Insurance Company in Boston, MA, is looking for a Customer Service Representative to be the point of contact for the company's agents and policy-holders. In this position, the Representative will be a highly motivated individual responsible for delivering superior service experiences to their independent agents and policyholders. The Representative will develop and maintain agency relationships to drive sales, service and underwriting execution in support of the company's products.
This is a temporary position with a chance to turn permanent for the right candidates. The job is accepting applications now as it starts ASAP!
Reply with your resume and we'll get in touch!
Primarily responsible to provide extraordinary service to our policy holders and agents.
Research customer concerns and take accountability through resolution. Escalate customer complaints and feedback to management as required.
Process policy endorsements accurately and within a timely fashion in accordance with established company procedures.
Provide training to our independent agency force in support of our products and services.
Achieve and maintain department productivity, Customer Experience and time service standards.
Support MA, CT, and MWAC inquiries making sure to find the “Yes “opportunity with each customer interaction.
Complete all assigned project work qualitatively and in a timely manner.
Capable of working independently with minimal supervision.
Set a professional example in both approach and work ethic.
Bachelor’s degree required
Minimum of 1 year of overall work experience.
Personal Lines Auto (MA, NH, and CT) preferred.
Customer centric focus.
Sound problem resolution and analytical skills.
Excellent oral and written communications skills.
Excellent organizational skills and the ability to work in a fast past environment.