One of our clients, a specialty hospital in Boston, MA in the East Bridgewater area, is looking to hire an Administrative Assistant with experience working in a healthcare setting. This role will report to the Medical Administrator and an ideal Medical Administrative Assistant is someone who is professional and able to greet patients in high volume with care, and work under minimal supervision.
This is a temporary position which starts ASAP. Interested candidates may reply with their resumes and we'll get in touch!
At end of visit, ensure proper follow-up services are scheduled and check out, and help provide patients with any post-appointment information or instructions requested by the physician and services team. Print and hand patient after visit summary report after scheduling follow-up visits, tests, and surgeries.
If instructed to support one particular provider or set of providers in the office, coordinate physician clinic schedules with their academic and personal schedules; this may include managing clinic sessions, surgical block time, on-call duties, meetings, travel, and other commitments.
Obtain or prepare medical records in advance. Confirm surgeries prior to date of service and ensure patients have all necessary instructions and directions, per physician instruction.
Help to triage incoming questions from patients via phone and fax; seek guidance from provider, clinical staff or Practice Manager as appropriate.
Provide support to other colleagues in the office; help to cover and fill in as needed if other staff members are out of office, per instruction from Practice Manager.
Monitors levels of administrative supplies at front desk and alerts Manager if orders need to be placed.
Close out co-payment collection/cash drawer at end of day, per office protocol.
Maintain patient confidentiality at all times, by phone, in discussion and by electronic distribution of information.
Perform other projects as assigned by Manager or physicians.
Associate’s degree or equivalent combination of education and experience required.
Recommended 2+ years of experience in a medical administrative support position within a busy medical site or department.
Excellent verbal communications skills required for the telephone, interaction with patients and others.
Strong organizational skills a must.
Strong written skills and proficiency with Word and Excel.