One of our major clients, a Healthcare Firm in Wilmington, MA, is looking to hire a Member Care Coordinator onto their growing staff. The ideal candidate will enjoy a fast-paced, innovative environment that emphasizes individual accountability with the support of a team structure. What all employer at this firm have in common is they’re focused on taking care of their members through a unique blend of service, knowledge and technology.
This is a temporary position with a potential to turn permanent for the right candidate. Interested candidates may reply with their resumes and we'll get in touch! The position starts immediately, so apply now!
Communicate with their members – injured individuals – via phone and email to assess their needs
Explain how their products and services can help address those needs considering the terms of their individual settlement agreements
Answer questions regarding eligibility for coverage of specific treatments, medicines and equipment
Assist with locating providers, transportation or pharmacies and setting up appointments for company members
Learn from the training staff and your teammates as the company constantly reinvents itself to better serve their member base – which grows every day
Be part of small call center team that emphasizes member satisfaction
Bachelor’s degree or equivalent professional experience in a customer service-related role; call center experience is a plus
You welcome the challenge to truly engage with their members while being able to navigate their systems and document your interactions
You have demonstrated that you love to learn and solve complex problems. If you’re familiar with the language of medical billing, Medicare guidelines or workers’ compensation fee schedules – so much the better.
You’re good at absorbing complex situations but can explain them in straightforward language. You display the same ability when technology is involved.