One of our biggest clients, a Leadership Development firm located in Brighton, MA and associated with a prestigious University is looking to hire a Delivery Specialist to support their programs on a Temporary contract. The role is highly client focused, supporting client needs and deliverables for business and learning solution development, data analytics and client fulfillment. Delivery Specialists work in a fast-paced, matrixed team environment, with strong organizational, communication and problem-solving skills critical for success in the role. This is a great entry point to careers in leadership development and project management.
Interested candidates may reply with their resumes and we'll get in touch! Position starts immediately!
Partner with clients and team members to understand business needs, working to ensure outstanding client and learner experiences.
Provide support to clients, faculty, experts, and moderators with tasks including but not limited to: meeting notes, data collection, learning portal development, metrics report outs, PowerPoint presentations, participant invitations, WebEx set up, and quality control.
Coordinate with other company colleagues (e.g., Technical Support, etc.) to support execution of client needs and deliverables.
Work to continually improve team processes and procedures
Participate in team meetings by communicating updates, sharing feedback, offering new ideas, communicating challenges, etc.
Proactively address risks with a sense of urgency.
Use company systems and tools to support analyses and data gathering
Bachelor's degree required
2-4 years of experience in a client or customer service-oriented position.
Proven success working in a dynamic team environment balancing multiple priorities.
Strong communication and interpersonal skills (verbal and written)
Strong organizational and data management skills
Proficiency with MS Office suite including PowerPoint, Word, Excel, and Outlook
Proficiency with virtual applications, e.g. WebEx, INXPO, Skype
Ability to learn company systems, processes and software technology
Genuine interest in adult education, technology, and leadership development.