Our client, a reputable forklift distributor and service company in Jessup, Maryland is looking to hire an experienced dispatcher/customer care rep to work in a high-volume, fast-paced office. This role is starting ASAP. If you meet the below requirements, please apply with your resume.
Handle a high volume of incoming service calls via phone and email
Dispatch and schedule service calls to technicians
Create, send and receive work order forms to technicians and customers and track information appropriately
Input agreements and order necessary parts and scheduling with customers/technicians
Work in multiple computer screens scheduling and tracking work orders and invoices.
Process credit card transactions online
File warranty claims with vendors
2 + years working in as a dispatcher or call center environment required.
Outstanding communication skills, time management and organizational skills with the ability to multi-task is a must
Must be able to handle multiple phone lines
Ability to multi-task, work efficiently under pressure and stay calm.
Proficient in Microsoft Outlook and Excel
Geographic understanding of Maryland, Virginia, West Virginia and the District of Columbia is a must to dispatch assistance appropriately
Experience using mechanical billing systems a plus
Starting salary: $45K (depending on experience)
Hours: 40 hours/week 7 am-4pm, or 8am-5pm M-F
Upon offer, all candidates must pass a pre-employment drug and alcohol screening and a background check will be conducted.
Equal Opportunity Employer
At Hollister Staffing, we are committed to being a diverse and inclusive workforce. Everyone is welcome at Hollister and we encourage our employees to be comfortable bringing their authentic whole selves to work. We value multiple approaches and points of view. We believe diversity drives innovation, so we’re building a culture where differences are celebrated.
We’re also seeking ways to grow our network of people, programs, and tools to ensure our pipeline is representative of the diversity within the community we serve. We are actively encouraging our recruiters to do the same, and to tap into a multitude of sources to access diverse talent to introduce to our clients who are hiring. We are simultaneously providing opportunities for individual and organizational learning about equity, inclusion, and diversity.
Hollister Staffing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, ancestry, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.
We welcome and encourage applications from people who are under-represented in their respective occupation or position.