Customer Experience Advisor

Customer Experience Advisor

A leading virtual bank in Boston, MA is looking to hire Customer Experience Advisors to work in their fast-paced environment. Ideal candidates would have some banking experience, teller experience, or someone with customer service experience who is looking to start a career in the financial environment.

This is a temporary position with the possibility to turn permanent for the right candidate! Interested candidates may reply with their resumes and we'll get in touch! Position starts immediately, so apply now!

Due to COVID-19 this role will start remotely, but must eventually be able to work onsite in their Boston office.

Responsibilities:

• Provide top notch client satisfaction by providing a memorable banking experience via telephone, email, web chat and social media. Accuracy, efficiency and confidentiality are key responsibilities in carrying out specific duties.
• Properly greet and communicate with customers via phone, email and web chat. Follow recommended scripts as well as required verification techniques.
• Takes ownership of customer concerns and resolve customer issues at first point of contact..
• Consistently meet or exceed monthly department quality service performance standards
• Research all customer requests and insure proper customer follow-up.
• Document notes in all applicable systems for all inquiries
• Accurately complete on-line account transactions, maintenance, and service requests from customers and for other areas of the bank as defined in the online process documents.
• Maintains an excellent understanding of Bank's products and services, procedures and policies

Qualifications:

• High School Diploma or GED required
• Bachelors in Business or Finance preferred.
• Must have a minimum of one year customer service experience, preferably banking.
• Ability to process accurate and detailed paperwork; excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment. 
• Strong problem resolution skills.
• Experience with electronic applications such as online chat, online banking, mobile banking, and ATM/Debit card transactions.
• Ability to use/learn current technology and software applications related to position.
• Excellent interpersonal and verbal communication skills required.
• Displays positive, professional tone, exhibit empathy when required, deliver key attributes and provide a superior experience for the customer.
• Proficient use of Microsoft Office products including drafting documents/reports, basic formulas, and communication using: Word, Excel, and Outlook.

Prior to starting, candidates must pass a credit and background check.

Hours: Monday- Friday 8:30am-5pm OR 11:30am-8pm

Compensation: $17/hr.

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