A renowned and award-winning healthcare services company located in Boston, MA, is on the search for Customer Care Agents who will provide assistance in meeting the answering service needs of hospitals and physicians to customers. The agents will provide comprehensive call center services for a wide variety of businesses – from main number answering and state-of-the-art virtual office solutions to medical office answering services and appointment reminders.
This is a temporary position with the possibility to turn permanent for the right candidates, and starts immediately. Applicants must be able to commit to one of the following shifts for 8 hours:
1st Shift– Schedule will be between 6:30am-6:30PM. This shift requires working every Sunday. Will have Saturday and another day off during the week.
2nd Shift– Schedule will be between 2:15pm-11pm. This shift requires working every Sunday. Will have Saturday and another day off during the week.
Handling of 300-500 incoming and outgoing calls per shift in an expedient, efficient and courteous manner using the prescribed phraseology.
Processing calls for the Main Listed Number, Paging, Dispatch and Answering Service.
Responding to requests to page staff members as well of retrieval of executed pages.
Changing the current paging status as requested by the device holder
Responding to requests from staff regarding department on - call schedules
Data base and directory updates
Ability to multi-task and toggle between multiple screens seamlessly.
Processing various “Emergency Code” calls in an accurate manner
Responding to all telephone inquiries for patient information which may include handling confidential information.
Interpersonal and communication skills must be of a superior level to deal regularly and effectively with all levels of visitors, patients, hospital personnel and medical staff.
Must be helpful, understanding and tactful in representing the department and the hospital to the public. Ability to use a standard computer keyboard.
Ability to respond quickly and calmly to emergencies and stressful situations with some decision making involved.
Must have some basic familiarity with medical terminology and hospital operations. Familiarity with medical terminology a plus.
Bi-lingual, ability to read, write and comprehend English and other foreign languages.
Firm is a 24/7 Call Center so flexibility is a must. Must be available to work 6 out 7 days.