Our client at a leading online Bank are looking for people to work in their Call Center at their Boston location. The position requires someone who has experience handling large amounts of phone calls and can help customers with problems no matter how big or small. Their ideal candidate is someone who is optimistic, ready to learn, and has a passion for helping people. This is a temporary position with the possibility to turn permanent for the right candidate! Interested candidates may reply with their resumes and contact information!
Uses proper telephone, chat, email and social etiquette. Properly greets and communicates with customers. Follows recommended scripts as well as required verification techniques.
Takes ownership of customer concerns and resolve customer issues at first point of contact..
Consistently meets or exceeds monthly department quality service performance standards outlined in the monitoring expectations.
Researches all customer requests and insures proper customer follow-up. Updates notes in all applicable systems for all inquiries and customer service issues including CRM.
Accurately completes on-line account transactions, maintenance, and service requests from customers and for other areas of the bank as defined in the online process documents.
Maintains an excellent understanding of Bank's products and services, procedures, policies and appropriate regulatory issues in relation to deposit and transaction accounts. Offers products and appropriate options in order to resolve issues and retain customers. Ask questions to determine customer needs.
Teams/Team Meetings: Participates in team activities including team meetings, facilitation of team meetings, sharing knowledge, contributing to team meeting agendas, and sharing and reaching team goals.
Follows policies outlined in the Customer Service Department Guidelines.
High School Diploma or GED.
Must have a minimum of one year customer service experience, preferably banking.
Ability to process accurate and detailed paperwork; excellent verbal and written communication skills.
Ability to multitask in a fast-paced environment.
Strong problem resolution skills.
Experience with electronic applications such as online chat, online banking, mobile banking, and ATM/Debit card transactions.
Ability to use/learn current technology and software applications related to position.
Excellent interpersonal and verbal communication skills required.
Displays positive, professional tone, exhibit empathy when required, deliver key attributes and provide a superior experience for the customer.
Strong computer skills with the ability to navigate between different platforms regularly at a fast pace.
Proficient use of Microsoft Office products including drafting documents/reports, basic formulas, and communication using: Word, Excel, and Outlook.
Equal Opportunity Employer
At Hollister Staffing, we are committed to being a diverse and inclusive workforce. Everyone is welcome at Hollister and we encourage our employees to be comfortable bringing their authentic whole selves to work. We value multiple approaches and points of view. We believe diversity drives innovation, so we’re building a culture where differences are celebrated.
We’re also seeking ways to grow our network of people, programs, and tools to ensure our pipeline is representative of the diversity within the community we serve. We are actively encouraging our recruiters to do the same, and to tap into a multitude of sources to access diverse talent to introduce to our clients who are hiring. We are simultaneously providing opportunities for individual and organizational learning about equity, inclusion, and diversity.
Hollister Staffing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, ancestry, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.
We welcome and encourage applications from people who are under-represented in their respective occupation or position.