One of our clients, a Healthcare organization in Wilmington, MA, is looking to hire a Member Care Coordinator to join their growing staff. The ideal candidate will enjoy a fast-paced, innovative environment that emphasizes individual accountability with the support of a team structure. What all employer at this firm have in common is they’re focused on taking care of their members through a unique blend of service, knowledge and technology.
This is a temporary position with a potential to turn permanent for the right candidate. Interested candidates may reply with their resumes and we'll get in touch!
Due to COVID-19, this role will begin remotely but candidates must be able to eventually work onsite in Wilmington, MA.
The position starts immediately, so apply now!
Communicate with members – injured individuals – via phone and email to assess their needs.
Explain how their products and services can help address those needs considering the terms of their individual settlement agreements.
Answer questions regarding eligibility for coverage of specific treatments, medicines and equipment.
Assist with locating providers, transportation or pharmacies and setting up appointments for company members.
Learn from the training staff and your teammates as the company constantly reinvents itself to better serve their member base – which grows every day.
Be part of small call center team that emphasizes member satisfaction.
Bachelor’s degree or equivalent professional experience in a customer service-related role; call center experience is a plus
Experience working directly with customers via phone and email.
Advanced MS Office (Word, Outlook, Excel), experience with CRM systems and ability to pick up proprietary software.
Ability to solve complex problems.
Familiarity with the language of medical billing, Medicare guidelines or workers’ compensation fee schedules a plus
Exceptional verbal and written communication skills and ability to patiently explain and assist members with inquiries.