Our client, a prestigious publishing company in Brighton, MA, is looking to bring on a Program Coordinator on a long-term contract basis. This Program Coordinator will focus on client satisfaction throughout a portfolio of client accounts. The role is highly client focused, with a global presence, specializing in Latin America and requires someone who is bilingual in English and Spanish. The Program Coordinator is response for supporting client needs and deliverables for business and learning solution development, data analytics and client fulfillment. The Program Coordinator work in a fast-paced, matrixed team environment, with strong organizational, communication and problem-solving skills critical for success in the role.
This role is a long-term contract position (6 months +) and due to COVID-19 will start off remote for the foreseeable future, but eventually must be able to work onsite in Boston. If you meet the below qualifications, please submit a copy of your resume today!
Partner with clients and team members to understand business needs, working to ensure outstanding client and learner experiences.
Provide support to clients, faculty, experts, and moderators with tasks including but not limited to: meeting notes, data collection, learning portal development, metrics report outs, PowerPoint presentations, participant invitations, WebEx set up, and quality control.
Coordinate with other company colleagues (e.g., Technical Support, etc.) to support execution of client needs and deliverables.
Work to continually improve team processes and procedures
Participate in team meetings by communicating updates, sharing feedback, offering new ideas, communicating challenges, etc.
Proactively address risks with a sense of urgency.
Use company systems and tools to support analyses and data gathering
Bachelor's degree required, Masters degree a plus!
Must be bilingual in English/Spanish
3-5 years of experience in a client or customer service-oriented position.
Proven success working in a dynamic team environment balancing multiple priorities.
Strong communication and interpersonal skills (verbal and written)
Strong organizational and data management skills
Proficiency with MS Office suite including PowerPoint, Word, Excel, and Outlook
Proficiency with virtual applications, e.g. WebEx, INXPO, Skype
Ability to learn company systems, processes and software technology
Genuine interest in adult education, technology, and leadership development.
Our Commitment to Diversity, Equity & Inclusion
At Hollister Staffing, we are committed to being a diverse and inclusive workforce. Everyone is welcome at Hollister and we encourage our employees to be comfortable bringing their authentic whole selves to work. We value multiple approaches and points of view. We believe diversity drives innovation, so we’re building a culture where differences are celebrated.
We’re also seeking ways to grow our network of people, programs, and tools to ensure our pipeline is representative of the diversity within the community we serve. We are actively encouraging our recruiters to do the same, and to tap into a multitude of sources to access diverse talent to introduce to our clients who are hiring. We are simultaneously providing opportunities for individual and organizational learning about equity, inclusion, and diversity.
Hollister Staffing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, ancestry, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.
We welcome and encourage applications from people who are under-represented in their respective occupation or position.