Our client, a global engineering and manufacturing company is looking to hire experience customer service reps to join their growing team. This position is based in Salem, NH and is a potential temp to hire position. We are looking for reliable, friendly and customer-focused professionals. If you meet the below qualifications, please reply with your resume ASAP.
Training will be onsite in the Salem office. Once training is completed there is some flexibility to work remotely.
Answer incoming inquires from customer both domestic and internationally with proper phone, chat, email and social etiquette.
Resolve customer issues at first point of contact.
Process customers orders into their CRM system with accuracy and in a timely manor.
Consistently meets or exceeds monthly department quality service performance standards outlined in the monitoring expectations.
Respond to customer emails regarding racking requests, invoicing and payment inquires.
Research all customer requests and insures proper customer follow-up. Update notes in all applicable systems for all inquiries and customer service issues including CRM.
Accurately completes on-line account transactions, maintenance, and service requests from customers and for other areas of the bank as defined in the online process documents.
2 years of customers service experience, ideally in ecommerce, retail or manufacturing
Associates degree preferred
Experience handling a high volume of emails. Strong written and verbal communication skills
Ability to multitask and stay organized
Strong Outlook, Word, Excel skills and ability to learn CRM tracking system. SAP experience preferred
Ability to work in a team but complete individual tasks