Help Desk Engineer

Help Desk Engineer

Our client is a private multi-asset investment firm looking to hire a Help Desk Engineer in Boston, MA. The ideal candidate for this job will have the ability to work in a high-volume, fast paced, dynamic environment with a positive "can do" attitude. This candidate must be able to work a flexible schedule, and respond to after hours on-call support needs on a rotating basis. If you are interested in this position and would like to be considered, please submit a copy of your resume today.

Responsibilities:

• Assemble, install, upgrade and configure new desktop computing resources, including hardware, software, and applications in a Microsoft environment
• Diagnose desktop hardware, software, or operator problems and recommend corrective action
• Perform problem management, isolation, and resolution in a corporate environment
• Provide executive level support, phone support, core application support, remote access & mobile computing support
• Support in the day-to-day operations on user systems via remote support and desk side support
• Assist in the management of project implementations

Requirements:

• Bachelor’s degree in Computer Science or a related discipline
• At least 1 to 3 years’ experience in IT support
• Candidates must be proficient in installing, using and troubleshooting (with native tools) Windows 7, Windows 10 Microsoft Office 2013 & 2016
• Familiarity with ServiceNow Incident Management or other ticketing software
• Extensive Knowledge of usage and troubleshooting for mobile devices such as Android/iPhone/iPad
• Working knowledge of TCP/IP and general networking concepts including DNS, DHCP, FTP & VPN
• Comprehensive understanding and experience with Active Directory
• Supporting remote users on Citrix Metaframe
• Administrator Level Exchange Administration experience
• Experience with desktop imaging, patch management and deployment

Our Commitment to Diversity, Equity & Inclusion

At Hollister Staffing, we are committed to being a diverse and inclusive workforce. Everyone is welcome at Hollister and we encourage our employees to be comfortable bringing their authentic whole selves to work. We value multiple approaches and points of view. We believe diversity drives innovation, so we’re building a culture where differences are celebrated.

We’re also seeking ways to grow our network of people, programs, and tools to ensure our pipeline is representative of the diversity within the community we serve. We are actively encouraging our recruiters to do the same, and to tap into a multitude of sources to access diverse talent to introduce to our clients who are hiring. We are simultaneously providing opportunities for individual and organizational learning about equity, inclusion, and diversity.

Hollister Staffing is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, ancestry, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate.

We welcome and encourage applications from people who are under-represented in their respective occupation or position