We are seeking an Energetic Chat Representative to join the team of one of our clients, a well-known shopping website company in Boston! This Client Services Representative position is temporary and it starts immediately. The best candidate for this role is friendly, very organized, and has interest in the industry.
If you are interested and would like to be considered for this opportunity, please submit a copy of your resume today!
•Answer requests and questions from customers over the phone and email and chat.
•Assist with data entry of transactions.
•Manage customers and prioritize urgent needs. And meet the department standards for quality.
•Oversee chat responses and inquires over the company's website.
•Maintain documentation of chats and interactions with clients.
•Performing all other projects as requested.
•Bachelor’s degree or equivalent preferred.
•Strong experience with Customer Service.
•Strong communication and attention to detail skills.
•Experience with computer chat and/or social media chat.
•Must be proficient in Microsoft Outlook and Microsoft Office